Privacy Policy

Introduction

MÃO NA MASSA DISTRIBUIDORA DE ALIMENTOS LTDA ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you engage our wholesale food distribution services.

By doing business with us, you agree to the collection and use of information in accordance with this policy.

Information We Collect

As a wholesale food distributor, we may collect the following types of information:

• Business Contact Information: Company name, contact person, address, phone number, and email.
• Business Registration: CNPJ, state registration, and business licenses for tax purposes.
• Order Information: Products ordered, quantities, prices, delivery preferences, and order history.
• Delivery Information: Delivery addresses, receiving hours, and contact details for delivery.
• Financial Information: Payment terms, credit information, billing details, and transaction records.
• Communication Records: Correspondence regarding orders, complaints, and service requests.

How We Use Your Information

We use the collected information for the following purposes:

• To process and fulfill wholesale orders
• To schedule and coordinate deliveries
• To manage customer accounts and credit terms
• To generate invoices and process payments
• To communicate about orders, promotions, and product availability
• To maintain accurate business records
• To comply with tax and regulatory requirements
• To improve our products and services

Business Account Management

We maintain business accounts for our wholesale customers, including contact information, order history, payment terms, and credit limits. This information enables us to provide efficient service, accurate billing, and appropriate credit arrangements. Account information is kept confidential and accessed only by authorized personnel.

Credit & Payment Information

For customers with credit terms, we may collect and maintain credit-related information to assess and manage credit risk. Payment information is processed securely and retained as required for accounting and tax purposes. We do not share your financial information with third parties except as necessary for payment processing.

Delivery & Logistics

We collect delivery addresses and contact information to ensure accurate and timely deliveries. This information may be shared with our delivery personnel and logistics partners solely for the purpose of completing deliveries. Delivery records are maintained for service verification and dispute resolution.

Product Recalls & Safety

In the event of a product recall or food safety issue, we may use customer order records to identify and notify affected customers. This use of information is essential for food safety and consumer protection. We maintain records that enable traceability of products through our distribution chain.

Marketing Communications

With your consent, we may send you information about new products, special offers, and promotions. You can opt out of marketing communications at any time by contacting us. Opting out will not affect your ability to place orders or receive order-related communications.

Data Security

We implement appropriate security measures to protect your business information against unauthorized access, alteration, disclosure, or destruction. Customer records are stored securely and access is limited to authorized personnel with legitimate business needs.

Data Retention

We retain business records for the periods required by Brazilian tax and commercial regulations. Order and transaction records are maintained as required for accounting purposes. Customer account information is retained while your account is active and for a reasonable period thereafter.

Information Sharing

We do not sell, trade, or rent your business information to third parties. We may share your information only in the following circumstances:

• With delivery partners for order fulfillment
• With payment processors for transaction completion
• With suppliers for special orders (product information only)
• With regulatory authorities for food safety compliance
• With tax authorities as required by law
• To protect our legal rights and prevent fraud

Your Rights

In accordance with Brazilian data protection laws (LGPD - Lei Geral de Proteção de Dados), you have the right to:

• Access your business data held by us
• Request correction of inaccurate or incomplete data
• Request deletion of your data (subject to legal requirements)
• Request copies of your order history and account information
• Opt out of marketing communications
• Request information about how your data is processed
• File a complaint with the National Data Protection Authority (ANPD)

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or regulatory requirements. Significant changes will be communicated to our customers. We encourage you to review this Privacy Policy periodically.

Contact Us

If you have any questions about this Privacy Policy, wish to exercise your rights, or have concerns about how we handle your information, please contact us: